Refund policy
Refund Policy
We want you to love your Ruasmi pieces. If for any reason you're not completely satisfied with your purchase, we offer returns in accordance with the policy below.
Change of Mind Returns
Due to the nature of our jewellery and for hygiene and quality assurance reasons, we do not accept returns or exchanges for change of mind, including where you:
- Change your mind after purchase
- Ordered the wrong item
- No longer want the item
- Prefer a different style, colour, or design
- Find the item unsuitable after purchase
Please choose carefully and review product descriptions, dimensions, and images before placing your order.
This policy does not affect your rights under Australian Consumer Law. If an item is faulty, damaged, significantly different from its description, or does not meet consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, faulty, or you receive the wrong item, please contact us as within 48 hours of delivery at contact@ruasmi.com so we can assess the issue and arrange an appropriate remedy.
Nothing in this policy limits your rights under Australian Consumer Law.
Non-Returnable Items
For hygiene and product integrity reasons, the following items cannot be returned for change of mind:
- Earrings and pierced jewellery
- Sale or clearance items
- Gift cards
- Customised or personalised items
These items may only be returned if they are faulty or required under Australian Consumer Law.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please submit a return request for your original purchase. Once the return has been approved, you may place a new order for your preferred item.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrect item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify, the item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase.